Case Study | Webhelp | Freelance Consultant

CORPORATE | OPERATIONS | MANAGER | ASSOCIATE |

PERMANENT HIRE | LONDON

 

Webhelp is the N°3 European ‘customer experience outsourcing’ provider with ~30,000 employees across ~20 countries. They advertised on movemeon for a freelance role. The successful mmo member is a McKinsey consultant and an HEC graduate. 


 

About the freelance role

> Design / embed Webhelp improved global performance management model > Facilitate global working team to design

> Facilitate global working team to design Webhelp improved global performance mngt model (practices, tools, systems) along each step of the value chain > Define objectives, mobilise team, facilitate working sessions, codify, drive cross-team collaboration, coordinate with all parties to develop the solution

> Define objectives, mobilise team, facilitate working sessions, codify, drive cross-team collaboration, coordinate with all parties to develop the solution

 

Job requirements

> Strategic Vision
> Managing the team

 


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