Case Study | Webhelp | Global Performance Excellence Manager
START-UPS | OUTSOURCING SERVICES | OPERATIONS | ASSOCIATE |
PERMANENT HIRE | PARIS, FRANCE |
Webhelp is a management and PE (KKR) owned company providing Customer experience outsourcing services. They advertised on movemeon for a Global Performance Excellence Manager role. The successful mmo member was a Senior Strategy Consultant at Advention Business Partners with a previous experience at BearingPoint in customer management . He also had a master from HEC Paris
About the role
> Design / embed Webhelp global performance management model in coordination with the performance excellence team
> Continuously identify and share performance mngt best practices
> Lead Performance improvement taskforces
> 4-6 years’ experience as consultant for Tier 1 consulting firm
> Strong experience across Strategy, Performance Improvement, Customer Experience, and Transformation
> Highly international mind-set and fluent in French and English
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