Head of Operations

So Energy advertised on Movemeon for a Head of Operations to help drive performance and operational effectiveness.

The successful Movemeon member had strong operational experience, and a proven entrepreneurial track record.
sabah client success manager

This company was supported by Sabah, Client Success Manager.

We are changing things – we are So Energy, a fast-growing 100% renewable energy supplier in the UK. We’ve tripled our customer base in the last 7 months, we’ve won a host of awards and we’re the leading energy supplier for customer service. We now have a great team of over 150 people, set to double over the next 12 months.

The role

  • Strategic oversight of all operational teams and overall responsibility for all Operational Team members
  • Effective operational management of key external partner relationships (Billing, Data and industry compliance bodies)
  • Direct line management of Operations Managers, Payments Manager and Change Manager and own recruitment for the ongoing expansion of the operations team
  • Maintain close collaboration and clear communication with internal departments to ensure the right decisions ae made in the interests of our customers
  • Own weekly and monthly reporting of Operational Performance against KPIs and maintaining of KPIs within the Operations team
  • Using your operational experience and business acumen, resolve key operational issues
  • With your natural leadership skills ensure that the floor is a great place to work with high standards of behaviour and professionalism

Candidate profile:

  • You have strong operational experience driving efficiencies and change in a scaling B2C business
  • You have previous experience from a consultancy
  • You possess exceptionally strong leadership skills and enjoy motivating your team
  • You are reliable, methodical and constantly looking for ways to improve process with a focus on customer service
  • You are capable of leading and delivering new projects
  • You have an eye for data and have strong data analysis capabilities
  • You are results orientated and able to juggle multiple deadlines in a fast-paced industry
  • You have proven ability in driving and increasing efficiency
  • An interest in renewable energy would be an added bonus

What’s in it for you:

  • Competitive salary
  • Pension matching as part of auto-enrolment
  • 25 days’ holiday plus bank holidays with an extra day for your birthday
  • Cycle to work
  • An opportunity to work in a fast-changing changing industry for a leading disruptor in the field
  • Work in leafy Chiswick, with free breakfast

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