Product & Operations Manager (Adventure Architect)

A multi-award-winning travel company for solo travellers in their 30s & 40s, Flash Pack promises adventure, fun, exhilaration and excitement.

They advertised on movemeon for a Product & Operations Manager. The successful movemeon member previously worked at KPMG.

About the role

  • Create and develop a global portfolio of exciting adventures that meet Flash Pack’s objectives in terms of volume and margin contribution that satisfies the target market in terms of suitability, quality, and value.
  • Ensure sales, margin and volumes are achieved and maximised year-round by ensuring adequate product range that creates demand for all seasons and markets.
  • Reporting directly to Head of Strategy & Operations, you’ll be developing a large product portfolio across the globe, liaising with the marketing team to launch each new holiday, testing, improving and reporting on success.

Job requirements

  • You love travel – specifically adventure travel and have a feel for the Flash Pack brand and mission
  • Tenacity, flexibility and scrappiness – you’re able to make things work with limited resources and time and remain calm under pressure
  • When things don’t go as planned and you’re missing your targets, you’ll go to the ends of the earth iterating, learning, pivoting and doing what it takes to hit your targets

In case you are interested, here’s the full job description:

Meet FlashPack

Our aim is to revolutionise the outdated image of the group travel sector with an on-point and aspirational lifestyle brand experience.

We disrupt tired old clichés associated with group tours by empowering a new generation of solo travellers in their 30s and 40s. This untapped demographic has been underserved by the travel industry, yet global demand from it is booming. More and more people are choosing to travel alone, and the adventure travel market has seen 65% growth in the past year alone. We’re surfing the tide of this growing global movement.

Our platform connects affluent single travellers in their 30s and 40s to enjoy authentic, stylish and rewarding adventures together. In a world that increasingly plays out behind screens, we facilitate authentic friendships between people at the same life-stage. We are solving a unique problem for a prominent niche with our global brand appeal. Over 40% of our customers now come from outside the UK, and the potential for growth is limitless.

About the role

  • Create and develop a global portfolio of exciting adventures that meet Flash Pack’s objectives in terms of volume and margin contribution that satisfies the target market in terms of suitability, quality, and value.
  • Ensure sales, margin and volumes are achieved and maximised year-round by ensuring adequate product range that creates demand for all seasons and markets.
  • Reporting directly to Head of Strategy & Operations, you’ll be developing a large product portfolio across the globe, liaising with the marketing team to launch each new holiday, testing, improving and reporting on success.

Your key responsibilities will be

  • Building an innovative product portfolio from scratch – leveraging personal creativity, industry insights and market trends as well as sourcing and building relationships with suppliers.
  • Supporting the senior management in defining and creating the global strategic product plan, that will define a customer focused & differentiated product range, that will drive sales forward and grow market share within the group tour market.
  • Forecasting and budgeting product revenues and gross profit. Complete ownership of the cost structure including ongoing negotiation of supplier costs as the business grows and continuous improvement by aligning high-cost components of a holiday to high-value experiences voiced in customer feedback.
  • Managing the production of continuous competitor analysis, carrying out in-depth assessments when necessary and taking appropriate action to meet planned objectives.
  • Providing accurate management information with weekly reports highlighting key issues, trends and opportunities and ensure the team is well briefed.
  • Liaising with the digital marketer on the promotion of key products in tactical offers.
  • Product selection for marketing initiatives, monthly campaigns and tactical mini brochures. Helping to create marketing assets, adhering closely to scheduled time frames.
  • Producing documentation for the sales consultants.

Requirements

  • You love travel – specifically adventure travel and have a feel for the Flash Pack brand and mission
  • Tenacity, flexibility and scrappiness – you’re able to make things work with limited resources and time and remain calm under pressure
  • When things don’t go as planned and you’re missing your targets, you’ll go to the ends of the earth iterating, leaning, pivoting and doing what it takes to hit your targets
  • Ability and passion to learn new skills and trends quickly
  • Impeccable communication skills
  • High level of organisation and time management
  • Positive and self-motivated doer
  • Detail-oriented and always focused on doing the best for the customer
  • Believes in and exhibits PRIDE (Personal Responsibility In Delivering Excellence)

Benefits

  • We’re devoted to empowering global communities and that goes for our own team too. Our core values are all oriented around living and working with intent, so you can wake up every Monday knowing why you do what you do.
  • One free flight a year for your personal holidays to a destination that we sell
  • At least one opportunity a year to travel on a Flash Pack adventure
  • Unlimited books (tell us what you want and it’ll magically appear)
  • Flexible hours and your own Apple MacBook to facilitate this
  • Lots of freedom to be creative and input your own ideas into the future of the company
  • Fast-paced, exciting environment with loads of opportunities to progress your career and learn new skills
  • No red-tape or stifling hierarchy. We make stuff happen and if it doesn’t work we move on quickly and try something new
  • Passionate teammates
  • Monthly adventures. Each member of the team takes it, in turn, to become ‘Master of Fun’ every month. Think Paddleboarding, crazy golf, kayaking to a brewery
  • Fully stocked fridge with beer, Prosecco, sourdough bread, peanut butter and surprise snacks!

Location: London

Salary: £50k – £55k including commission + equity options

Are you an adventurer at heart with a relentless appetite for discovery? Could you see yourself working for one of the fastest growing travel e-commerce brands in the UK? Are you ready to join a friendly and energetic global team on the cusp of worldwide expansion? If so, we want to hear from you!

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