Metroline

A dynamic and ambitious company, Metroline is proudly serving one of the world’s busiest cities. We employ over 4450 people and carry over 1 million people across London in our buses each day. 

Since March 2000, Metroline has been a wholly owned subsidiary of Singapore based ComfortDelGro; one of the world’s largest passenger land transport companies. As part of the successful ComfortDelGro Group, our main focus is to become the best London bus company in the capital!

Head of Transformation 

Metroline continues to deliver on its strategic vision for transformation focused on delivering improved financial performance, operational effectiveness, and employee satisfaction.

To continue this transformation we're looking for a dynamic Head of Transformation to maintain momentum and drive further business improvement opportunities. Our transformation journey has already begun, and we have multiple projects underway. We are looking for someone to come in and ensure we deliver against these, whilst also looking for opportunities to improve on what we have begun. This role is a key hire for Metroline and reports directly to the CEO.

What you'll be doing

The role is dynamic and may require the candidate to deliver outside of their immediate remit, however core responsibilities are outlined below:

Transformation Office
•    Drive programme assurance and actively manage key initiatives
•    Hold stakeholders to account, identify roadblocks and resolve / escalate issues as needed to ensure delivery timelines are maintained
•    Provide PMO capability and governance across the programme and wider business as required, including (but not limited to) regular Exec reporting, programme updates, initiative design, implementation support and tracking, benefit monitoring, prioritisation, etc.

Operational Change
•    Provide support to manage translation of high-level strategies into executable projects
•    Support delivery of business cases for operational change and work with key SMEs to ensure effective governance and benefits realisation

Continuous Improvement
•    Champion a culture of continuous improvement across the business as an enabler of improved productivity, efficiency, cost reduction and people development.

Operational Business Intelligence
•    Identify opportunities for business improvement to drive operating effectiveness, efficiency, and financial performance
•    Use business data to develop insights and support key decisions

What we're looking for

The ideal candidate will bring a deep level of experience in large-scale business transformation and operational excellence, and have a ‘deep generalist’ toolkit. This role requires a strategic thinker with the ability to execute tactically and engage stakeholders at all levels. Given the level of senior exposure this role has, we're looking for someone with excellent communication and influencing skills, who is also able to challenge and push back appropriately.

Specifically, we're looking for:

• Track record of successful delivery of large-scale transformation programmes
• Programme, project and change management experience
• Strong stakeholder presence – ability to challenge and influence up to Executive & Board level
• Industry experience in passenger transport or freight and logistics is advantageous but not necessary